Joshuah Garduno

NPK

Led the Service Desk team, overseeing IT asset inventory, establishing legal hold standards, managing vendor relationships and contracts, improving technology workflows and ticket classification, evaluating company-wide technical initiatives, delivering actionable analytics, and coordinating cross-functionally on all technology operations.Oversaw a major IT infrastructure upgrade for a global access solutions company with a $658M market capitalization, streamlining datacenter operations and improving system efficiency.Directed global IT change management for 600+ employees across 19 sites, executing data and system migrations that eliminated over $100K in external consulting costs.Designed and delivered technology adoption trainings that strengthened employee technical skills, improved collaboration, and increased productivity across global teams.Played a central role in responding to a multi-month global ransomware attack, deploying critical tools and processes that recovered and protected sensitive company data.Upgraded and maintained more than 100 virtual and physical servers, ensuring continuity, reliability, and security across global operations.

LyondellBasell

Applied international experience, technical skills to safeguard personnel and assets for a $29B global plastics company.Initiated ISO 31030 travel risk management strategies, strengthening protections for more than 20,000 employees worldwide.Designed and implemented a semi-automated travel approval process for high-risk regions, reducing turnaround time from one week to less than a day and significantly improving operational efficiency.

Beta Academy

Partnered with the CEO to secure $6.2M in funding for facilities and program development, driving an 83% increase in student enrollment and significantly expanding the school’s physical footprint.Built and strengthened relationships with donors, board members, community leaders, and elected officials, elevating fundraising capacity and community engagement.Launched an undergraduate teacher internship program in collaboration with three colleges, improving recruitment and retention of high-quality educators while enhancing institutional visibility.Developed and led the school’s inaugural College Program, achieving a 100% college acceptance rate for graduating students.Served as the district-wide Emergency Management Coordinator, designing and implementing safety protocols that protected more than 1,300 students and staff.

Houston Foreign Consultancy

Founded and expanded a consultancy serving Chinese clients pursuing international business and education opportunities, leveraging strong regional networks, Mandarin fluency, and trusted relationships to build a diverse and sustained client base.Delivered strategic guidance to several hundred students seeking overseas academic pathways, supporting successful admissions and long-term educational outcomes.Directed operations and talent acquisition for a gaming website startup while managing a $200,000 advertising budget to drive growth and market visibility.

Shenzhen Yaohua Experimental School

Partnered with the CEO and board to establish strategic U.S. partnerships, leading multi-million-dollar negotiations and supporting the school’s successful expansion into the American market.Served as the primary negotiator and translator for all U.S. partnership discussions, ensuring clear communication and effective collaboration among international stakeholders.Managed two cross-functional teams totaling more than 40 staff members, strengthening coordination, performance, and overall operational effectiveness.Taught AP Economics to more than 200 students and advised them on university applications, facilitating smooth transitions to U.S. academic institutions.

Shenzhen International Foundation College

Partnered with a senior Chinese executive to double enrollment within the first year of operations, increasing revenue by approximately $440,000.Led recruiting events and conferences, developed curricula, and cultivated strong relationships with students and parents to enhance enrollment, reputation, and program quality.Managed a team of eight staff members, driving performance improvements and maintaining a strong focus on academic excellence.Taught AP Economics, Algebra, and English, supporting both academic rigor and student development.

Texas House of Representatives

Researched legislative priorities for the Representative during the 80th legislative session, contributing to policy development and strategic decision-making.Managed direct communication with constituents, ensuring timely support, clarity, and effective issue resolution.

The University of Texas at San Antonio

Bachelor of Arts in Business Administration
Cyber Security
Magna Cum Laude

Began my formal technical and business education. Took courses in Finance, Accounting, Business, Coding, Cyber Forensics, Computer Security, and more.

The University of Texas at Austin

Bachelor of Arts
Government | Minor Economics

After graduating valedictorian from my high school, pursued a degree in Government with a minor in Economics while working at the Texas State Capital as a Legislative Assistant. During this time, I found my passion for Chinese.

Purdue University Northwest

Certificiate
Cyber Security - Artificial Intelligence

Continued my technical education through a DoD-sponsored cyber security program. Took courses in and pursued certifications in Artificial Intelligence, Python, IoT Security, Red Hat Linux, and more.

Shenzhen University

Certificiate
Chinese Language

Continued my Chinese language education, taking fully immersive courses with degree-seeking students. I was one of the highest-performing students in the program, and took Chinese courses in Economics, Geography, Business, Literature, Classics, and more.

Microsoft Office Specialist: Microsoft Excel Expert (Office 2019)

Competency in creating, managing, and distributing professional spreadsheets for a variety of specialized purposes and situations.

Microsoft Office Specialist: Microsoft Excel Associate (Office 2019)

Competency in the fundamentals of creating and managing worksheets and workbooks, creating cells and ranges, creating tables, applying formulas and functions, and creating charts and objects.

Cisco Certified CyberOps Associate

Knowledge and skills related to security concepts, security monitoring, host-based analysis, network intrusion analysis, and security policies and procedures.

CompTIA Security+

Skills required to assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; monitor and secure hybrid environments, including cloud, mobile, and IoT; operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; identify, analyze, and respond to security events and incidents.

CompTIA Network+

Skills required to establish network connectivity by deploying wired and wireless devices, understand and maintain network documentation, understand the purpose of network services, basic data center, cloud and virtual networking concepts,
monitor network activity, identifying performance and availability issues,
implement network hardening techniques, manage, configure and troubleshoot network infrastructure.

CompTIA A+

Knowledge related to mobile devices, networking technology, hardware, virtualization and cloud computing, network troubleshooting, installing and configuring operating systems, expanded security, software troubleshooting, and operational procedures.